Policy - MakerBak3d

Shipping & Policies

Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept cancellations

Request a cancellation within: 2 days of purchase

I don't accept returns or exchanges

But please contact me if you have any problems with your order.

Privacy policy

At MakerBak3D, accessible from https://www.makerbak3d.com/ or https://www.etsy.com/shop/MakerBak3d, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by MakerBak3D and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

General Data Protection Regulation (GDPR)
We are a Data Controller of your information.

MakerBak3D legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

MakerBak3D needs to perform a contract with you
You have given MakerBak3D permission to do so
Processing your personal information is in MakerBak3D legitimate interests
MakerBak3D needs to comply with the law
MakerBak3D will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us. Our Privacy Policy was generated with the help of GDPR Privacy Policy Generator and the App Privacy Policy Generator.

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you.
The right of rectification.
The right to object.
The right of restriction.
The right to data portability
The right to withdraw consent
Log Files
MakerBak3D follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of MakerBak3D.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on MakerBak3D, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that MakerBak3D has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies
MakerBak3D's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

MakerBak3D does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only
Our Privacy Policy created at GDPRPrivacyPolicy.net) applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in MakerBak3D. This policy is not applicable to any information collected offline or via channels other than this website. Our GDPR Privacy Policy was generated from the GDPR Privacy Policy Generator.

Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Frequently Asked Questions

Sizing details

Unless otherwise noted, helmets fit most head up to 24" diameter. Male Standard Size Armor is made to fit most males from 5'7" to 5'11", and Male Large Size Armor fits up to 6' - 6'6". Female Armor kits are made to fit 5' - 5'7" Average Build. Some listings do have specific sizes noted, please take a moment to read them where included. Most items can be scaled if you feel they may not fit. There may or not be an additional charge depending on the item and material usage change. Please include your measurements with your order, or message us with any questions you may have before placing an order.

Holidays & Shipping

We are located in the U.S. and observe all National Holidays. If your order is due to ship on a National Holiday, when the U.S. Postal Service is closed, your ship date will be delayed until the next business day.

Do Unfinished Kits Include Paint or Tools?

No, our Unfinished Kits are raw 3D prints, right off the printer. We do basic support removal, and include finishing recommendations. All you'll need is some sandpaper in several grits, primer, possibly some putty, and some elbow grease. Yes, you can sand 3D prints, just don't over do it and sand correctly. Move in circular motions when possible and keep moving; don't sand in one spot too long or you could heat the area and damage your part. However, the majority of our Armor plates are 5mm thick, you'd have to go hard at it to damage them by sanding! If you have any questions, just contact us we're happy to share our process.

Do Helmets Include Padding?

No, finishing the interior of your helmet is easily done with readily available felt and/or foam. You'll need to add padding to specific areas to make the helmet sit correctly on your head, so it's best to do it yourself. We promise it's really not hard at all! There are plenty of videos on YouTube to show you how to go about padding out the interior of your MakerBak3D helmet. ;-)

Are Your Kits and Helmets MMCC Approvable?

Yes, they are! We've had numerous customer get approved with both our Helmets and Armor across 10 states that we know of as of 9/23/2020. Most recently, @geekgirls_of_the_galaxy on Instagram got her kit approved - with a helmet the she WON FOR FREE from our Shop!

Do you accept returns?

WE DO NOT ACCEPT RETURNS because all our Items are CUSTOM MADE To Order, just for you. THIS POLICY APPLIES TO EU BUYERS AS WELL, AND WE ARE WITHIN OUR RIGHT TO REFUSE RETURNS AS EACH ITEM IS CUSTOM MADE TO ORDER FOR THE BUYER. EU BUYERS WHO MAKE PURCHASES FROM OUR SHOP AGREE THAT THIS IS A CUSTOM MADE ITEM THAT IS NON-RETURNABLE. However, If you have any problems with your order once received, please contact us so we can make it right.

Will your Helmet fit my head?

Our listings include size information for each helmet. Generally, Male character helmets fit up to 24" diameter heads, and Female character helmets fit up to 23.5" heads. We measure around the forehead, and that will leave room between your nose and the T-Visor in our helmets. You'll also have enough room for your interior finish/padding, and any electronics/fans you may want to install.

I entered the wrong Shipping Address...

Packages are sent to the address entered at the time of the order only, and we're not responsible for packages delivered due to incorrect address entry. ETSY PROTECTION DOES NOT ALLOW US TO CHANGE BUYER'S SHIPPING ADDRESS ENTERED AT THE TIME OF PURCHASE.

How to update your shipping address on Etsy.com:
1. Click the "Your Account" icon (top right).
2. Click "Purchases and Reviews".
3. To the right of your order, you’ll see either "Shipped" or "Not Shipped".

If your item is Not Shipped yet:
1. Contact us to cancel your order.
2. Update your shipping address in your Etsy profile.
3. Re-Order your items with the correct shipping address in your Profile.

If your item has Shipped, contact your Post Office and us immediately. Be Proactive!